Technical Account Manager for
OEM Enterprise Security Product Suite

Duties:

Principal Point-Of-Contact (POC) for several high-profile customers within an OEM's support services division. Principle responsibility is to ensure three types of services are being provided to customer:

• Proactive: Ensure active monitoring of customer systems is being   conducted in order to proactively identify potential issues.

• Reactive: Ensure customer technical issues are being resolved by the technical services division by following up on support tickets or identifying resource within the organization to satisfy customer request.

• On-going: Conduct on-going periodic customer communications to ensure customer needs are being identified and worked.

Education:

- Business/Technical/Science/Analytical oriented college degree preferred or suitable experience at high level of performance with excellent references

Background:

• New grads with requisite skills and personality encouraged to apply
• Systems management, project management, customer service, sales, sales support preferred
• Ideal position for person with requisite skill set and ability to change careers and enter technical
job market
• Computer/Technical skills preferred

Qualities:

MUST HAVE
• Fantastic ability to perform customer advocate/POC role
• Fantastic people skills
• Fantastic project management skills
• Fantastic ability to introduce organization/processes/structure into the customer/OEM relationship
• Fantastic phone skills
• Fantastic command of the English language
• Fantastic and precise writing/email skills
• Fantastic proactive self-motivated customer contact skills
• Fantastic people networking skills
• Fantastic persistence to track down resources within a large organization
• Ability to handle occasional high-stress environments with grace during product upgrades and technical glitches

Ability to Learn
• Analytical mindset with ability to double check facts before passing onto customers
• Ability to learn technical terminology
• Ability to learn simple technical troubleshooting skills thru example
• Interested in eventually upgrading technical skills and making career moves into technical professional services,
sales support or pure sales.

Bonus
• Unix skills
• Networking skills (SMTP, TCP/IP, Spam/Firewall/URL Filtering tools)
• Computer security skills

Customer: Large worldwide OEM of Enterprise Security Products

Terms: Contract-to-Hire 3-6 months, full or part time

TimeFrame: Sept/Oct 07 – Jan 08 and then hire on with OEM customer

Travel: 5% travel

Hours: Generally flexible around business hours with some off-hour emergency phone services

Telecommuting: Is possible after training and successful integration into support team

Benefits: Health care, Health care HSA fund

Salary: $20-$30/hour depending on qualifications

Background Checks: Required.